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Our Satisfaction Guarantee & Return Policy
Your satisfaction is important to us! If for any reason within 30-days of purchase, you may return an item for a full refund of the purchase price with receipt. Erroneous shipments from dogloverheaven.com and defective or damaged merchandise will be refunded with no additional costs or shipping fees. We may ask you to provide photographic proof of damage. Clearance and sale items are subject to availability for replacements. Email is our preferred method of contact.
You can contact us at iluvsmokin@cfl.rr.com or collect call to 407-654-6384. Our regular working hours are 8am to 6pm (EST). (Monday - Friday)
You will have to call us if any Sandicast items are damaged enroute. We will advise you as to what procedure must be followed at the time of the report.
Product Description and Photo Errors
We strive to maintain the accuracy of our product descriptions, however, we are not perfect. It is possible that photos, stated dimensions, descriptions are not accurate. If you feel that we have incorrectly presented a product on the website, please let us know. Your satisfaction is important to us. You may return such item(s) for a full refund. (see Returns Policy above)
Sales Tax
Sales tax will be added to all orders shipped to addresses located in Florida.
Pricing Mistakes
Pricing and availabilty are subject to change without notice. We make every effort to ensure the pricing on our website is accurate. However, we have the right to refuse to honor pricing mistakes. We will never charge you a higher price without notice. We may cancel orders at our discretion. Your contract to purchase an item will not be completed until you have either paid via Pay Pal or Google Checkout.
THANK YOU
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